Certified Manager of Quality / Organizational Excellence
(CMQ/OE) Preparatory Course

A globally renowned ASQ credential that recognizes you as a professional who can lead and champion process-improvement initiatives – everywhere from small businesses to multinational corporations – that can have regional or global focus in a variety of service and industrial settings.


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CMQ/OE Course in UAE

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This course is aligned with ASQ Body of Knowledge ,that includes but not limited to facilitating team efforts, strategic planning and deployment, managing customer and supplier relations, developing quality measurement systems.

Course Objectives

At the completion of this course, learners will be able to

  • Define various organizational designs and structures and their impact on the organization.
  • Apply various leadership styles, change management strategies to overcome challenges and drive the team towards the common goal.
  • Define, describe and deploy strategic planning models and undertake strategic initiatives and other quality initiatives.
  • Evaluate the effectiveness of quality systems using various tools like balance scorecards, warranty data analytics etc.,
  • Demonstrate quality improvement models such as Lean, Six Sigma, TQM.
  • Demonstrate and apply 7 QC tools, & quality management and planning tools , lean tools and other quantitative tools.
  • Demonstrate strategies that support customer identification, segmentation, customer relationship management, customer service principles.
  • Assess and manage supplier risk and the impact it may have on various internal processes of the organization.
  • Analyze various reliability models, reliability and maintainability indices, predictive and preventive maintenance tools.
  • Identify suppliers, assess, and monitor supplier performance in terms of quality, cost, delivery, and service levels, and establishment.
  • Develop and implement training plans aligned with the organization’s strategic plan.

I Leadership

  • Organizational designs and structures
  • Leadership principles, challenges
  • Change management
  • Team building stages, techniques and roles
  • Team performance and evaluation

II Strategic Plan Development and Deployment

  • Strategic planning model
  • Business environment analysis
  • Strategic plan deployment
  • Organizational performance measurement

III Management Elements and Methods

  • Management principles and theories
  • HR management
  • Financial management
  • Risk management
  • Knowledge management

IV Communication Skills and Abilities

  • Communications in global economy
  • Communications & technology
  • Communication techniques and skills

V Project Management

  • Project planning and management
  • Project monitoring and control
  • Project documentation

VI Quality System & Models

  • Quality policy, philosophies
  • Cost of Quality
  • Process excellence models
  • Quality management tools
  • Seven classic QC tools
  • Seven management and planning tools
  • Process analysis and management
  •  Lean concepts, Tools
  • Theory of Constraints (TOC)

VII Customer – Focused Organizations

  • Customer identification and segmentation
  • Customer service principles
  • Customer relationship management

VIII Supply Chain Management

  • Supplier selection and approval
  • Supplier risk management
  • Supplier performance analysis
  •  Supplier certification, partnerships
  • Supplier logistics and material acceptance

IX Training and Development

  • Training need analysis and planning
  • Training development and delivery
  • Training effectiveness and evaluation
Kharthik Nandagopal photo

Kharthik Nandagopal

PCM ACP Professional
I would like to thank Quadra plus for their excellent support throughout and a special thanks to our coach Ms. Durga for her wonderful support and dedication. Her knowledge and command over the subject is inspiring and at the same time she ensured that the classes were enjoyable and lively. I would definitely recommend Quadra plus to my colleagues and I shall surely miss these interactions with the batch and also with Durga. I sincerely wish Quadra plus the very best and once again a big thanks to Durga for everything.

  40 Instructional Hours

  ASQ’s CMQ Study Guide

  Instructor’s notes

   KHDA Approved Certificate

  Exam Application Assistance

  Free Retraining

  Free entry pass to Webinars

Realistic practice Questions

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