Microsoft Dynamics 365 Fundamentals CRM

A portfolio of business applications that empowers your organization to deliver operational excellence and create more engaging customer experience.

Hours

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Description

The learners gain foundational knowledge to the customer engagement capabilities of Dynamics 365 with hands on practice in the modules outlined below. It elucidates the concept of customer engagement, customer engagement apps, including Dynamics 365 Marketing, Sales, Customer Service, Field Service, and the Customer Relationship Management (CRM) capabilities of Dynamics 365 Project Operations.

Course Objectives

At the completion of this course, learners will be able to

Recognize the Customer Engagement Apps and their common features.
Appraise the standard marketing processes and how Dynamics 365 Marketing addresses them.
Describe Dynamics 365 Marketing features, capabilities and additional Marketing Applications
Elucidate the standard sales processes and how Dynamics 365 Sales addresses them.
Recognize and understand Dynamics Customer Service capabilities and additional Sales apps such as Sales Insights And Sales Navigator.
Appraise the standard Field Service business processes and how Dynamics 365 Field Service addresses them.
Recognize and understand the Scheduling capabilities, Inventory Management capabilities, Asset Management capabilities of Dynamics 365 Field Service.
Evaluate project-based customer engagement processes addressed by Dynamics 365 Project Operations.
Recognize and understand the Resource Utilization capabilities, Project Management capabilities of Dynamics 365 Project Operations.